News

Update of our support ticket system

May 10th, 2012   -   No comments

On Monday 14/5 between 18.00-24.00, we will perform a long-awaited upgrade of our ticket system. We now turn to a completely new version “Kayako Fusion Perpetual”. With this upgrade, we have the perfect tool to continue to strive towards the goal of always offering a high quality support to our customers. If you are interested to look at Kayakoin more detail please visit, http://www.kayako.com/

City Network Support will be open normal times, which means 08:00 to 22:00 CEST on Monday. We will respond to support questions via e-mail even during the upgrade. Matters will not get any ticket-id during upgrade. You can not log into the support system to view your existing tickets.


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New mailsystem to be launched next week.

March 27th, 2012   -   No comments

We have been hard at work with our new mail system. Our growth has been impressive and also requires us to constantly keep our systems one step ahead.

Next week we are giving ourselves two service windows, however we hope to only utilize one. Tuesday morning (the third of April) from 12 AM to 5 AM and our secondary window is on Thursday morning (the 5th of April) from 12 AM to 5 AM. We do expect down time for our mail service but not for the full window.

Important to note is that even though our update requires down time you will not loose any emails. It will catch up as soon as we are online again and then receive any queued mails. We will let you know during Tuesday should we also need the second window. Do follow us on Twitter for the latest information.

In addition to much improved performance as well as further increase our redundancy – we will now offer what we think is the best mail service in a hosting package as far as e-mail goes. We will now increase email account to include a whopping 10 GB of storage with each e-mail account. Note that for your hosting package you are still limited to 250 GB storage in total.

Thank you for your patience during this process.

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Webmail update on march 13

March 8th, 2012   -   No comments

On tuesday march 13 we are conduction this years first webmail update. Work starts at midnight and we plan to have everything done, checked and double checked at 07:00 wednesday march 14. During this time you won´t be able to reach the webmail, however sending and receiving emails is not affected enabling you to use email clients such as Outlook and Thunderbird.

Read more about the update in our blog.

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Monthly control panel update – january

January 23rd, 2012   -   No comments

Foto: Öz Bal (www.ozgur.se)We have gone through another control panel update as usual every month.
This time we have fixed a lot of bugs that we found in our control panel.
We have also updated the functionality there. This month our control panel is not getting any new features, this will be done later.

Update involved:

  • Core functionality
  • Domain managment
  • Invoices
  • Subscriptions

In addition to general updates and bug fixes, some problems with the Domain Manager were fixed, including some problems that affected our users by domain transfers.

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Updated webmail client and calendar

December 16th, 2011   -   No comments

mailthumbWe have currently updated our webmail client and calendar. It went ok and now all our users can explore new functions like automatic e-mail installation from your iOS.

Automatic e-mail and calendar installation in your iPhone

Users that have iOS (iPhone, iPad, iPod) can easily configure e-mail, calendar and contacts in their phone automatically. It is done through global settings at City Network and for you as a user it is easy. All y ou have to do is to go to webmail (mail.citynetwork.se) and follow the instructions.

Synchronise your contacts

Now we also have a contact server in your mail client. You can add, delete and edit contacts directly in your webmail, that automatically pushes it out to compatible smartphones (iOS and Android) and mail programms (Mac Lion, Thunderbird and other CardDAV clients). Together with this installation comes support for contacts synchronisation.

Updated calendar server

New and updated calendar server is written in PHP and saves data in MySQL. This boosted performance and response time up to 75% comparing to previous version. There is also external support for iOS.

Calendar blocked for editing

You can create a shared calendar where you are the owner and distribute rights to other users. It is great tool when creating public calendars where you as an admin create events that no one else can change.

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City Network and Severalnines launching Database as a Service (DBaaS) solution

November 23rd, 2011   -   No comments

Together with our partner Severalnines, provider of automation and management software for cloud database platforms we now announce the first fully European Database as a Service (DBaaS) solution – in beta form. The City Cloud Database Service is based and operated by companies in the European Union – offering European customers full compliance with EU data protection laws and a safe haven from the reaches of the US Patriot Act.

The service relies on the Severalnines DataCloud platform, a database automation and management platform that helps companies run flexible databases anywhere, whether on their premises or in the cloud. It is based on City Network’s Cloud computing platform, City Cloud, which allows unlimited growth with a focus on stability, security and redundancy.

City Cloud Database Service is available in beta to all City Cloud customers. Companies can join the trial by emailing dbaas@citycloud.eu. The service is available free of charge for the duration of the trial.

Read more in our press release or in our blog.

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SSL certificate handling in our control panel

October 25th, 2011   -   No comments

Now you are able to buy, upload and handle your SSL-certificates in our control panel. We know you have been waiting for this for quite some time now and after a period of extensive testing, we are finally able to release the function. We provice an SSL certificate from Geotrust at a cost of 152USD /yr. Ofcourse you can upload and use your existing certificates or buy and use any other certificate of your choice.

The SSL functionality is found directly from the front page in the control panel

SSL

or via Website – SSL Certificates

SSL

Please read our how-to guide which we have published in our blog.

 

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Monthly control panel update – October

October 3rd, 2011   -   No comments

This month´s update of the control panel will be done wednesday 5 october starting 08:00. The update is estimated to take between 3 and 4 hours. During this time the control panel and our order page will be inaccessible.

This update contains mostly bugfixes and enhancements of our back-end systems. Performance optimizations will also be implemented.

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Monthly Control Panel Update

September 6th, 2011   -   No comments

Foto: Öz Bal (www.ozgur.se) It’s time for a monthly update of our control panel. Update will start on Wednesday 08:00 am will take up to 4 hours. During the update order page and control panel will be out of order.

Why a monthly update?

We are going through changes on a regular basis to give our users better experience and performance.

What is included in this update?

This time the changes are not so big, but we believe they will improve stablity and performance.
We fixed a problem with displaying the payment options even if the invoice total is 0, fixed the currency data, and improved the admin control panel. Thanks to those updates we will be able to act faster and improve our customers managment.

We hope to give you more and more great updates within upcoming months.

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Update done!

August 17th, 2011   -   No comments

The update of our control panel was done at 11:15. We have tested it out and all is clear from our part. The control panel and our order page are now available again.

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