City Network grants some guarantees for dedicated servers, virtual servers and co-location below.
The warranty on Internet connection disruption
We guarantee that the internet connection is always working. Scheduled technical maintenance is always announced in advance. If the internet connection is disrupted, you will be reimbursed with next month payment. Reimbursement fee is 5% of the total monthly fee for each 3 hours interval, when the connections was disrupted or down.
Hardware guarantee (dedicated servers only)
We guarantee that your hardware is always working. Scheduled technical maintenance is always announced in advance. If your hardware is not working properly, you will be reimbursed with the next month payment. Reimbursement fee is 5% of the total monthly fee for each 3 hours interval, when the hardware was not working.
Infrastructure and data center guarantee
We guarantee that the cooling system and power supply for your servers is always working. If there is a power outage or cooling system is not working, you will be reimbursed with the next month payment. Reimbursement fee is 5% of the total monthly fee for each 3 hours interval, when the servers or cooling system were not working.
Scheduled maintenance/technical breakdown
Sometimes we schedule a regular maintenance or technical breakdown in our services, to adjust the settings,or to improve our network and system performance. In such case we need to inform the customer via e-mail or our website (www.citynetwork.eu) about such, at least 7 days before scheduled maintenance, so it does not count as an interruption in delivery of services.